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Raffia Online
Online Store Policies

The following applies to our online store only.

  • Shopping Cart
  • Payment Options
  • Shipping and Delivery
  • Pricing
  • Taxes
  • Returns and Exchanges

Shopping Cart
Raffia Online uses Mal’s e-commerce shopping cart service. When adding items to your shopping cart, you will be transferred to Mal’s e-commerce shopping cart server – to calculate shipping and handling for your order.

Upon checkout, you will be transferred to PayPal to securely process your payment as described in the next section.

Payment Options
Purchases made on our online store are processed through PayPal. The following payment types are accepted:

  • Visa
  • Mastercard
  • American Express
  • Discover

For your protection, all credit card information is encrypted on PayPal’s servers to guarantee confidentiality. None of the information pertaining to your credit card is seen or saved by our servers.

Shipping and Delivery
We deliver to the United States, Canada and Internationally. To make sure that orders get to their proper destination, please include a physical street address, highway number and/or a contact number with your order.

Shipping and handling rates are calculated during the checkout process and are based on the destination and the weight / volume of the order.

Shipping is by air transportation unless otherwise noted. Shipping times depend on the destination and can range from 2 to 14 business days.

All prices are in US dollars unless otherwise noted. Prices do not include taxes or shipping and handling fees. The price charged for an order will be the price in effect at the time the order is made.


For Orders Shipped To Canada
The table below lists tax rates according to shipping destinations within Canada. Taxes are applied on the total of the order including shipping and handling charges. Please note that GST (Good and Service Tax) is charged to all customers in Canada, HST (Harmonized Sales Tax) to applicable Provinces and Territories and PST (Provincial Sales Tax) to orders shipped within Quebec.

British Columbia
12% HST
5% GST
5% GST
5% GST
13% HST
5% GST
9.5% PST
Prince Edward Island
5% GST
New Brunswick
13% HST
Nova Scotia
15% HST
Newfoundland and Labrador
13% HST
5% GST
Northwest Territories
5% GST
5% GST


For Orders Shipped To The United States And International Orders
For orders shipped to the United States and International orders, the buyer may be responsible for payment of duties or other import taxes applicable to the order. Unfortunately, we have no control over these charges nor are we able to estimate what they would be as they differ for each country. You may want to check with your local Customs Department for more information or for an estimate of these charges.

Returns and Exchanges
Products may be returned within 7 days of receipt under the following conditions.

  • Defective products may be returned for exchange, refund or credit
  • All other products must be unopened and unused to be eligible for return
  • The customer pays for the return shipping

Please contact us for return instructions.