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Raffia Online
Online Privacy Policy & Security Statement

Our relationship with you is based on trust. With this in mind your privacy and the security of your personal information is our highest priority.

The Raffia Online privacy policy is your guarantee that any personal information you provide us will remain private. Your personal information will never be sold to any third party for any reason. Raffia Online is committed to keeping your personal information private. Please review our privacy policy for more detail.

What types of personal information is collected on Raffia Online website?
Raffia Online will only collect information that is pertinent and necessary to manage your relationship with us and will limit the collection and use of personal information to that which is required for valid business purposes, or to comply with legislation. This includes information visitors supply when making purchases on our online store such as name, surname, shipping address, phone number, and email. Your credit card information will not be seen nor saved on our servers. Thus, this information must be entered by users every time they place an order.

What do we do with the personal information collected on the Raffia Online website?
Your personal information will be used strictly to process your order. Shipping information such as name, surname, and address is requested in order to accurately ship your order. Contact information, such as e-mail address and phone number, is used only to confirm your order or for contact purposes should we have trouble processing an order. Credit card numbers and expiration dates are required for billing purposes, but are not saved on our servers. This information is used by PayPal, stricly in the course of processing payments and is kept confidential.

We will limit the use and disclosure of your personal information
Raffia Online will use and disclose your personal information in accordance with our privacy policy, for the purposes it was collected, for managing your relationship with us, or as required by law. Raffia Online uses outside delivery services to ship orders and a credit card processing company to bill customers for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes. Raffia Online will not sell, share, or rent your information to others for marketing purposes without initially having obtained your consent.

Your right to access
Raffia Online supports your right to access personal information that we have collected about you. Note that complete access cannot be guaranteed due to certain legal restrictions to your right to access. For example, you will not have access to files that contain information about other individuals or information that is confidential to Raffia Online. If you are denied access, Raffia Online will notify you of the reason.

Changing the Raffia Online Privacy Policy
Raffia Online reserves the right to change the Raffia Online privacy policy at any time without notice. Any modification of the Raffia Online privacy policy will be published on the website. Users are therefore encouraged to visit the Raffia Online Privacy Policy section of the website regularly. Placing an order through the website after modifications have been published constitutes acceptance of those modifications to the Raffia Online Privacy Policy.

Contact Information


Raffia Online
755 Avenue Lajoie
Dorval, Quebec, Canada H9P 1G7

1-866-7-RAFFIA (72 3342)